Tra N S P O R Tation Time Fra M E S F I Rst Board I N G Last Dro P ...
Tra n s p o r tation time fra m e s
Services offered to visito rs
C u s tomer Service
A rea cove red by para t ra n s i t
The fo l l owing are the time periods during which you may
Pa ra t ransit service is provided to visito rs from elsew h e re in
You may reach Customer Service
The STM’s Pa ra t ransit Service is provided within the limits of
t ravel each day of the week.
Québec, if they are already admitted to a para t ransit service
by calling 51 4 - 2 8 0 - 8 211,
the City of Montreal, which includes the island of Montreal, Île
in their community.
M o n d ay to Friday between
B i za rd, Île Sainte-Hélène, Île Notre-Dame and Nun’s Island.
F i rst board i n g
Last dro p - o f f
8:30 a.m. and 4:30 p.m.
Tra n s p o r tation outside of Montre a l
M o n d ay to Thurs d ay
6:30 a.m.
0:30 a.m.
Comments and Complaints
In response to the needs of Montre a l - a rea para t ransit users,
F r i d ay
6:30 a.m.
1:30 a.m.
In order to continually improve our
the Agence métro p o l i taine de transport has implemented a
s e r v i c e s, Customer Service agents will
n ew service in collaboration with other para t ransit prov i d e rs,
S a t u rd ay
8 a.m.
1:30 a.m.
register
which al ows travel to Longueuil and Laval,
a ny comment or complaint you feel
S u n d ay
8 a.m.
0:30 a.m.
as well as the North and South Shore s.
should be brought to management’s
Ac c o rding to ava i l a b i l i t y, tra n s p o r tation
attention and ensure an appro p r i a t e
can be provided by a single carrier
S ta t u tory holidays
fo l l ow-up is
or by two carriers, which invo l ves
carried out.
a tra n s f e r.
All regular tra n s p o r tation is auto m a t i-
cally cancelled on sta t u tory holidays.
Admission Request
For such trips, users must pay a fa re
U s e rs who wish to travel on these
Al new admissions requests must be submitted by filling out
supplement or show their TRAM pass.
d ays must request occasional
V i s i to rs from Québec who are not already admitted to para-
the appropriate form, which is available from the STM’s we b-
t ra n s p o r ta t i o n .
B e fo re using this service, you must first fill out and send in the
t ransit in their community, as well as visito rs from outside
s i t e. You may also obtain a copy by contacting Customer serv-
Consent to the communication of personal inf
o r m a t i o n
This applies to the fo l l owing list of holidays :
Québec, may also use our services, but only if they use a
i c e, where an agent can answer al your questions relating to
form, available from our website or from Customer Service.
wheelchair during tra n s p o r ta t i o n .
the admissions process and its fo l l ow - u p .
Christmas holidays 3 (December 25 to January 2)
Request to modify a file
When making your first re s e r vation for this service, re m e m b e r
Good Friday
Please contact our Customer Service as soon as possible
that a five - d ay delay is re q u i red between the time you re g i s-
during regular business hours, by calling 51 4 - 2 8 0 - 8 211.
Easter Monday
This type of request must be
ter for the service and your first trip. Afterwa rd s, normal re s e r-
At that time, an agent will:
National Pa t r i o t ’s Day
submitted in writing. Your letter
vations pro c e d u res and delays apply.
( formerly Victoria Day and Fête de Dollard )
Open a client file;
or note must clearly indicate the
Fête nationale du Québec (Saint-Jean-Baptiste)
n a t u re of the requested change,
Service disruptions
P rovide you with a file number for all future
such as adding an optional escort
Canada Day (Confedera t i o n )
communications with Customer Service;
During snow sto r m s, ice storms or any other emergency
during tra n s p o r tation, for exa m p l e.
Labour Day
Plan your first trip, if necessary, from your arrival point
Your request must also include a written evaluation by a
situation, the STM may decide to temporarily suspend
T h a n k s g i v i n g
(airport, train or bus station) to your temporary
h e a l t h c a re professional specifying the diagnosis, deficiencies,
s e r v i c e. The media are usual y advised of such situations,
3 Each ye a r, a special re s e r vations pro c e d u re applies for the
residence (parents home, hotel);
incapacities and other related tra n s p o r tation needs.
but you may always contact us about the status of service.
Christmas holidays.
M a ke arra n g e m e n t s, if needed, to mail you a copy of
Change of addre s s
the U s e r ’s Guide, which details the pro c e d u re for
The Reservations
re s e r va t i o n s, as well as all regulations related to
You must advise Customer Service of any change of addre s s
C e n t re ’s business hours
t ra n s p o r tation.
well ahead ot time. Indeed, such changes must be made in
a d vance to al ow enough time to re p ro g ram your re g u l a r
You may speak with an agent
While staying in Montreal, visito rs must request
t ra n s p o r tation schedule, or any other re s e r vations you may
during the Reserva t i o n s
t ra n s p o r ta t i o n :
h ave, taking into account your new addre s s.
C e n t re ’s business hours :
by telephone;
If you are moving to an area outside Montre a l ’s city limits,
during business hours ;
M o n d ay to Friday: f rom 6 a.m. to 9:30 p.m.
we can send a copy of your admissions file to your local
by speaking with an agent 4.
p a ra t ransit service prov i d e r. You must submit your request to
S a t u rd ay, Sunday and
C u s tomer Service in order for us to do so.
s ta t u tory holidays: f rom 7 a.m. to 9:30 p.m.
4 Au tomated Services are not available to visito rs.
After 9:30 p.m., you may still cancel a trip, notify us of a late
vehicle or other emerg e n c y. An agent is available til the last
d rop-off time.
Useful Numbers and Addresses
Pa ra t ransit users who will soon reach the age of 65 and who
Welcome to the STM’s
Only one telephone number to remember t
o
Option ¿ : Services provided by a Customer Service
would like to ta ke adva n tage of reduced fa res should conta c t
access all our services:
a g e n t 2
Telephone
Pa ra t ransit Service!
our Customer Service.
514-280-8211
Only one number to re m e m b e r : 514-280-8211
N ew admission request or admission fo l l ow - u p
The U s e r ’s Guide is made up of five modules and an
Al calls are processed by the Intera c t i ve
I n formation about our services
At that number, you may :
abridged ve rsion, titled In Brief.
Voice Response System (SRV I )
Comments or complaints
Speak with an agent at
Module 1
Change of addre s s
the Reservations Centre
The SRVI offers five service options
G e n e ral Info r m a t i o n
2 During Customer Service’s business hours
Use our Au tomated
Module 2
Option
S e r v i c e s
³: Services provided by an agent at the
H ow to Request
R e s e r vations Centre
Option ´ : G e n e ral information messages
Speak with a Customer
Tra n s p o r ta t i o n
Service agent
Requests for regular tra n s p o r ta t i o n
Module 3
Listen to general
Ad vance requests for tra n s p o r ta t i o n
During
Escorts are not re q u i red to pay if the user they are trave l l i n g
i n formation messages
Tra n s p o r ta t i o n
Requests to modify a confirmed trip
with has a compulsory escort sta t u s. Otherwise, escorts must
Requests for occasional tra n s p o r ta t i o n
Fa re s
Mailing address
Module 4
also pay their fa re.
C a re g i ve r ’s Guide
Option
Pa ra t ransit users must pay
STM Pa ra t ransit Service
·:Services provided by an agent at the
R e s e r vations Centre
the usual transit fa res with
C h i l d ren under the age of 6 travel for fre e.
3111 Jarry St. East
Module 5
either a ticket, monthly pass
M o n t real, Québec
Au tomated Services
Notify us of a late ve h i c l e
( CAM), weekly pass
Full-time students aged 18 to 25 living in Montreal may also
H1Z 2C2
Confirm or consult tra n s p o r tation times
( CAM hebdo) or the exact
p ay the reduced fa re when travelling within the area serve d
Each module will help you to make proper use of the STM’s
Cancel tra n s p o r ta t i o n
cash fa re. Drive rs do not
by the STM. Howeve r, only the reduced fa re monthly pass
Requests for group transportation only
Pa ra t ransit Service. Read them careful y and refer to them as
p rovide change.
( CAM-R) is accepted. Students must first obtain the Privilège
needed. You wil find them most helpful.
Fax:
51 4 - 2 8 0 - 5 31 7
To find out the Reservations Centre’s business hours, please
18-25 identification card and produce it along with their
read on.
Full-time students under 18 ye a rs of age are entitled to pay
E-mail: g ro u p e s. ta @ s t m . i n fo
reduced fa re CAM pass. For more information about obta i n-
the reduced fa re. To do so, students must obtain an appro p r i-
ing this ID card, please call 51 4 - 9 0 4 - 7 2 7 7 .
Option » : Au tomated Services
ate identification card giving them access to reduced fa re s
Teletype (TTY)
f rom either the Montreal, Laval or Longueuil transit corpora-
Notify us of a late ve h i c l e
ID Card
51 4 - 2 8 0 - 5 3 0 8
t i o n s, or from the Agence métro p o l i taine de tra n s p o r t .
Cancel tra n s p o r ta t i o n
(Only for para t ransit users unable to
Students must produce this ID card when paying their
Pa ra t ransit users each
Confirm or consult tra n s p o r tation times
verbally communicate)
reduced fa re. For more information about obtaining the ID
Our service
re c e i ve an ID card along
Request occasional tra n s p o r tation 1
c a rd, please contact your local transit authority.
with their admission
( b e fo re the end of 2003)
STM Pa ra t ransit is a re s e r vations
d o c u m e n t s.
S e n i o rs aged 65 and over residing within the metro p o l i ta n
o n l y, door-to-door public
Special arrangements are available to those
1 B e fo re requesting occasional tra n s p o r tation through our
a rea are also entitled to pay reduced fa re s. They must also
t ra n s p o r tation
Au tomated Services for the first time, users must contact an agent
For security re a s o n s,
p a ra t ransit users who have major speech
at the Reservations Centre to activate this function in their file.
o b tain an appropriate identification card giving them access
s e r v i c e.
u s e rs must be able
impediments or verbal communication
It would also be most useful to carefully read the Request fo r
to reduced fa res from either the Montreal, Laval or Longueuil
to either produce this
l i m i ta t i o n s, in order to fa c i l i tate their conta c t s
It is only available
occasional tra n s p o r ta t i o n section contained in Module 5 –
t ransit corpora t i o n s, or from the Agence métro p o l i taine de
Au tomated Services of the U s e r ’s Guide and to fil out the
ID card or adequately
with our services. For more information, please
to those admitted under
t ransport. For more information about obtaining the ID card ,
suggested data sheet.
identify themselves
c o n tact Customer Service.
the eligibility policy guidelines
please contact your local transit authority. Seniors must pro-
w h e n ever travel ing aboard para t ransit ve h i c l e s.
set out by the ministère
duce this ID card when paying their reduced fa re.
des Transports du Québec and,
Please note, howeve r, that all new para t ransit users over
Website
if re q u i red, their escorts.
65 ye a rs wil automatically re c e i ve an ID card bearing the
w w w. s t m . i n fo / t - a d a p t e / i n d ex . h t m
The Module 5 - Au tomated Services
mention reduced fa re.
The choice of tra n s p o r tation mode (minibus, regular taxi or
section of the U s e r ’s Guide is the perfect
accessible taxi) is the STM’s pre ro g a t i ve. It will however ta ke
E-mail
tool to fa m i l i a r i ze yo u rself with the servic-
i n to consideration the user’s limita t i o n s, as well as ava i l a b l e
t ra n s p o r t . a d a p t e @ s t m . i n fo
es that are accessible at all times.
re s o u rc e s.
