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Intelligent Hybrid System
Voice Mail and
Voice Response System
User Guide
Xen Topaz Voice Mail and VRS User Guide • Page 1
Voice Mail Function Keys
VMS
Programming a Voice Mail Key
To Check the Function of a
1. Press SPK key.
Programmable Function Key
2. Dial 851.
1. Press CHECK.
3. Press the key you want to program.
2. Press the programmed key.
4. Enter the 2-digit function number,
The programmed function is
followed by any additional information
displayed.
required. (See table below.)

5. Press HOLD.
Voice Mail Function Numbers
67 + Mail Box - Mail Box Key - for direct access to mailbox
68 + 0 - Voice Mail Service - skip message forward and replaying
68 + 1 - Voice Mail Service - skip message backward and replaying
69 + 0 - Conversation Record - Start/stop manual conversation record
69 + 1 - Conversation Record - Delete conversation and re-record
69 + 2 - Conversation Record - Cancel call record and delete
70 + Mailbox - Automated Attendant - set call forward to Voice Mail.
71 + Mailbox - Greeting Message - select one of three greetings.
Mailbox Password VMS
Setting Your Password
Deleting Your Password
System Phone
System Phone
1. Press Voice Mail Access key
1. Press Voice Mail Access key
(SC 851:67).
(SC 851:67).
2. Dial service code 65#.
2. Dial service code 65#.
3. Dial 9999.
3. Dial new four digit password.
4. Dial #.
4. Dial #.
5. Dial 0# to confirm (or 1# to cancel).
5. Your password will be spoken to you.
Single Line Telephone
6. Dial 0# to confirm (or 1# to cancel).
7. Hang up.
1. Lift handset.
2. Dial 884 (default).
Single Line Telephone
3. Enter mailbox number (and pass-
1. Lift handset.
word).
2. Dial 884 (default).
4. Dial service code 65#.
3. Enter mailbox number (and pass-
5. Dial 9999.
word).
6. Dial #.
4. Dial service code 65#.
7. Dial 0# to confirm (or 1# to cancel).
5. Dial new four digit password.
8. Hang up.
6. Dial #.
7. Your password will be spoken to you.
8. Dial 0# to confirm (or 1# to cancel).
9. Hang up.

Xen Topaz Voice Mail and VRS User Guide • Page 2
Voice Mail Service Codes
VMS

Service
Option
Function
Optional Function
Code
Code
Help
0#

Replay Message
1#
Pause/Restart the Playback
4#
Erase Message and Play Next Message
7#
(during message playback)
Save Message and Play Next Message
9#
Play Message
1#
Copy the Message
2#
Skip Playback Forward 8 seconds
3#
Skip Playback Backward 8 seconds
6#
Broadcast the Message
28#
Exit
*#
Erase All Messages
7#
Confirm Erase
0#
End Recording of Message
9#
Broadcast Message to a Multiple
2#
Address Group
Play
31#
Greeting
Message 1
Record
32#
Erase
37#

Play
35#
Greeting
Record
33#
Message 2
Erase
38#
Play
36#
Greeting
Message 3
Record
34#
Erase
39#
Notify to an Extension
1#
Notify to an External Number
2#
Message Notification
61#
Cancel Notification
0#
Exit
*#
Set Automated Attendant
62#
Play Messages
63#
“First In First Out”
Play Messages
64#
“Last In First Out”

Password Setting
65#
Message Registration Control
66#
Setting
Exit
*#
Xen Topaz Voice Mail and VRS User Guide • Page 3
Voice Mail Messages
VMS
Listening to Messages
Recording a Message to Send to a
Broadcast List
System Phone
System Phone
1. Press Voice Mail Access key
(SC 851:67).
1. Press Voice Mail Access key
2. Messages are automatically played
(SC 851:67).
back.
2. Dial service code 2#.
Single Line Telephone
3. Dial abbreviated broadcast list
number.
1. Lift handset.
4. Record Message.
2. Dial 884 (default).
5. Hang up.
3. Enter mailbox number (and pass-
Single Line Telephone
word).
4. Dial service code 1#.
1. Lift handset.
5. Listen to messages.
2. Dial 884 (default).

3. Enter mailbox number (and pass-
Recording a Message to Send to a
word).
4. Dial service code 2#.
Mailbox
5. Dial abbreviated broadcast list
1. Press SPK key or lift handset.
number (0-9).
2. Dial 884 (default).
6. Record Message.
3. Dial *.
7. Hang up.
4. Dial the mailbox number you wish to

send a message to.
5. Dial #.
Transferring a Message to a
6. Record message.
Broadcast List
7. Hang up.
1. After the message playback has

ended,
2. Dial 28#.
Voice Mail Access from Outside
3. Dial abbreviated broadcast list
1. Dial in to listen to your personal greet-
number (0-9).
ing.
4. Dial #.
2. After your greeting has ended, two
5. Dial 0# to accept.
short beeps will be heard.
6. Hang up.
3. Enter your password (if set).

4. Dial #.
5. You now have access to the service
code options for your mailbox
(e.g. dial 1# to listen to your
messages).
Xen Topaz Voice Mail and VRS User Guide • Page 4
Message Notification
VMS
Setting Message Notification
Cancelling Message Notification
System Phone
System Phone
1. Press Voice Mail Access key
1. Press Voice Mail Access key
(SC 851:67).
(SC 851:67).
2. Dial service code 61#.
2. Dial service code 61#.
3. Dial 1# for an extension call, 2# for an
3. Dial 0# to cancel.
outside call, or 0# to cancel.
4. Dial 0# to confirm (or 1# to cancel).
4. If either 1# or 2# is dialled, enter tele-
5. Hang up.
phone number followed by # (it is not
Single Line Telephone
necessary to enter a trunk access
1. Lift handset.
code).
2. Dial 884 (default).
5. The dialled number will be read out.
3. Enter mailbox number (and pass-
6. Dial 0# to confirm (or 1# to cancel).
word).
7. Hang up.
4. Dial service code 61#.
Single Line Telephone
5. Dial 0# to cancel.
1. Lift handset.
6. Dial 0# to confirm (or 1# to
2. Dial 884 (default).
cancel).
3. Enter mailbox number (and pass-
7. Hang up.
word).
4. Dial service code 61#.
5. Dial 1# for an extension call, 2# for an
outside call, or 0# to cancel.
6. If either 1# or 2# is dialled, enter tele-
phone number followed by # (it is not
necessary to enter a trunk access
code).
7. The dialled number will be read out.
8. Dial 0# to confirm (or 1# to cancel).
9. Hang up.
Personal Answering Machine Emulation
VMS
System Phone
Single Line Telephone
1. Press the Personal Answering
1. Press SPK key or lift handset.
Machine Emulation key (SC 851:16).
2. Dial 888.
2. Dial 1 to Set, or 0 to Cancel.
3. Dial 1 to Set, or 0 to Cancel.
3. Dial Call Forwarding type:
4. Dial Call Forwarding type:
2 = All calls
2 = All calls
3 = Outside calls only
3 = Outside calls only
4 = Intercom calls only
4 = Intercom calls only
4. Press SPK to hang up.
5. Hang up.

Xen Topaz Voice Mail and VRS User Guide • Page 5
Personal Automated Attendant
VMS
Forwarding Your Calls to Voice Mail
To Listen to a Greeting Message
System Phone
System Phone
1. Press Automated Attendant key
1. Press Voice Mail Access key
(SC 851:70) repeatedly until the de-
(SC 851:67).
sired call forward setting is made –
2. Dial service code (see table below).
All, No Answer, Busy, Busy/No An-
3. Listen to the message and hang up.
swer, Cancel.
Single Line Telephone
-OR-
2. Press SPK key or lift handset.
1. Lift Handset.
3. Dial 884 (default).
2. Dial 884 (default).
4. Enter mailbox number (& password).
3. Enter mailbox number (and pass-
5. Dial service code 62#, to toggle on
word).
and off.
4. Dial service code (see table below).
A System Phone that does not have
5. Listen to the message and hang up.
an Auto Attendant key can set Call
Forward All to Voice Mail only.
31# Play Message 1
35# Play Message 2
Single Line Telephone
36# Play Message 3
1. Lift Handset.
2. Dial 884 (default).
To Erase a Greeting Message
3. Dial 62#, to toggle Forward All
on and off.
System Phone
Single Line Telephones can set Call
1. Press Voice Mail Access key
Forward All to Voice Mail only.
(SC 851:67).
To Record a Greeting Message
2. Dial service code (see table
below).
System Phone
3. Dial 0# to erase message.
1. Press Voice Mail Access key
Single Line Telephone
(SC 851:67)
2. Dial service code (see table below).
1. Lift Handset.
3. Record your message, after the beep.
2. Dial 884 (default).
4. Dial 9# to end the recording.
3. Enter mailbox number (and pass-
5. Hang up.
word).
4. Dial service code (see table below).
Single Line Telephone
5. Dial 0# to erase message.
1. Lift Handset.

2. Dial 884 (default).

3. Enter mailbox number (& password).

4. Dial service code (see table below).

5. Record your message, after the beep.

6. Dial 9# to end the recording.
7. Hang up.
32# Record Message 1
33# Record Message 2
34# Record Message 3
Xen Topaz Voice Mail and VRS User Guide • Page 6
Personal Automated Attendant
VMS
Selecting a Greeting Message to Play

System Phone

1. Press Change Attendant Message
A Single Line Telephone or a System
key (SC 851:71) repeatedly to toggle:
Phone without a ‘Change Attendant Mes-

sage’ key, cannot change the Greeting
Message 1 = Lamp extinguished
Message.
Message 2 = lamp steady
Message 3 = lamp flashing.
Conversation Recording
VMS
A
Programming a Manual Conversation
UTOMATIC RECORDING
Recording Key
Automatic Recording starts automatically
1. Press SPK key.
when the call is answered.
2. Dial 851.
MANUAL RECORDING
3. Press the key you want to program.
4. Dial service code 69.
To Start Manual Recording
5. Dial 0.
1. Press the Manual Conversation Re-
6. Press HOLD.
cording Key at any time during the
Listening to a Recorded Conversation
conversation.
System Phone
Storing a Manual Recording Message
1. Press Voice Mail Access key
1. If prompted at end of call, enter the
(SC 851:67).
mailbox number where to store mes-
2. Messages are automatically played
sage.
back.
-OR-
If Callback Mode is set, wait for the
Single Line Telephone
Voice Mail system to ring back after
1. Lift handset.
call has ended, then enter the mail-
2. Dial 884 (default).
box number where to store the mes-
3. Enter mailbox number (and pass-
sage, and dial #.
word).

4. Dial service code 1#.
If you do not answer the callback or
5. Listen to messages.
you do not specify a mailbox number,
the recorded conversation will be
deleted.
Xen Topaz Voice Mail and VRS User Guide • Page 7
General Message
VMS
To listen to the General Message
To Record the General Message
System Phone
1. Press
the SPK key or lift the handset.
Your MW lamp flashes when there is a
2. Dial 712.
new General Message. A voice message
3. Dial 7 (Record).
periodically reminds you.
4. Record message, then dial # when
1. While telephone is idle, dial 4.
finished.
-OR-
5. Hang up.
2. Press
the SPK key or lift handset.
To Erase the General Message
3. Dial 711.
1. Press
the SPK key or lift the handset.
Normally your MW lamp will now go off.
If it continues to flash, you have unan-
2. Dial 712.
swered Message Waiting requests or
3. Dial 3 (Erase).
new messages in your Voice Mail mail-
4. Press Hold to cancel without erasing
box.
(System Phone only).
Single Line Telephone
5. Hang up.
1. Press
the SPK key or lift the handset.
2. Dial 712.
3. Dial 5 (Listen).
4. Listen to message.
5. Dial 5 again to repeat.
6. Hang up.
Personal Greeting
VRS
To enable a Personal Greeting
4. Dial # + Personal Greeting condition:
1. Press
the SPK key or lift handset,
2 = Busy/No Answer
and Dial 713.
4 = Immediate All Calls
-OR-
6 = No Answer
Press the Call Forwarding (Device)
5. Dial the destination to receive your
key (SC 851:17).
calls. The destination can be:
2. Dial 7.
• A co-worker’s extension.
3. Record your Personal Greeting, or
• Your Voice Mailbox (by dialling the
if you already have Personal Greeting
Voice Mail master number).
or Park and Page set up, you can
• Off-premise via Common Abbrevi-
dial:
ated Dialling (by entering 813 +
7 to re-record
bin number).
5 to listen (then # to listen again)
• Greeting without forwarding so
3 to erase (press HOLD to cancel
caller hears busy (by entering
erase)
your extension number).
• You cannot forward to a
Department Group pilot number.
Xen Topaz Voice Mail and VRS User Guide • Page 8
Personal Greeting
VRS
6. Dial Personal Greeting type:
To cancel your Personal Greeting
2 = All calls
1. Press
the SPK key or lift handset.
3 = Outside calls only
2. Dial 713 + 73.
4 = Intercom calls only
3. Hang up.
7. Hang up.
Your DND or Call Forwarding (Device)
Programmable Function Key flashes
when Call Forwarding is activated.
Park and Page
VRS
To have the System Page you when
7. Dial Park and Page type.
you have a Call
2 = All calls
1. Press
the SPK key or lift handset,
3 = Outside calls only
and Dial 713.
8. Hang up.
-OR-
Your DND or Call Forwarding (Device)
Press the Call Forwarding (Device)
Programmable Function Key flashes
key (SC 851:17).
when Call Forwarding is activated.
2. Dial 7.
To Pick Up your Park and Page
3. Record your Personal Greeting, or
if you already have Park and Page or
1. Press
the SPK key or lift handset.
Personal Greeting set up, you can
2. Dial 715 + your extension
dial:
number.
7 to re-record
To Cancel your Park and Page
5 to listen (then # to listen again)
1. Press
the SPK key or lift handset.
3 to erase (press HOLD to cancel
2. Dial 713 + 73.
erase)
3. Hang up.
4. Dial #7.
5. Record your Page Message.
6. Dial # + Paging Zone Access Code.
E.g. Internal Zone 1 = 801 + 1.

External Zone 1 = 803 + 1.

Combined Zone 1 = 751 + 1.
Xen Topaz Voice Mail and VRS User Guide • Page 9
VRS Messages
VRS
To Record a VRS Message
4. Dial the function you want.
1. Press SPK key or lift handset.
7 = Record
2. Dial 716.
5 = Listen
3. Dial 7 (Record).
3 = Erase
4. Dial the message number (01-48).
5. Dial the message number (01-48).
Ensure that the message number
6. Record the message and press # to
selected is not used for other VRS
end recording.
functions.
• If you dialled 7 to record, you can
5. Record your message, after the beep.
dial # to listen to the message you
Normally, your message cannot ex-
just recorded.
ceed 2 minutes. If you hear,
• If you dialled 5 to listen, you can
“Recording finished,” you have ex-
dial 5 and message number to
ceeded the allowed message length.
hear it again or if you want to re-
6. Press
# to end the recording.
cord, listen to or erase another
7. Hang up.
message, go to step 4.
•
To Listen to a Recorded Message
If you dialled 3 to erase, you must
go to step 7 (hang up).
1. Press SPK key or lift handset.
7. Hang up.
2. Dial 716.
3. Dial 5 (Listen).
VRS Message Numbers
4. Dial the message number (01-48).
By default, VRS message numbers are
You’ll hear the previously recorded
not assigned. In your system, the follow-
message. If you hear a beep instead,
ing message numbers have been
there is no previous message re-
assigned to common VRS messages.
corded.
5. Press
# to listen to the message
Message
again.
Message Name
No.
6. Repeat from step 3 to listen to an-
(01~48)
other message.
7. Hang up.
Automated Attendant

To Erase a Recorded Message
1. Press SPK key or lift handset.
Guidance Message

2. Dial 716.
3. Dial 3 (Erase).
4. Dial the message number (01-48).
General Message

5. Press HOLD (system phone only) to
Cancel the procedure without erasing
(and return to step 3).
Preamble Message

6. Hang up to erase the message.
To Record, Listen to or Erase a VRS

Message via DISA
1. Place a call into the system.
2. After the system answers, dial the
DISA password (default=000000).
3. Dial 716 and the VRS password.
Xen Topaz Voice Mail and VRS User Guide • Page 10
Preamble Message
VRS
To Answer a Call with a Preamble
Message
1. Answer the ringing call and wait for
2. When you hear two beeps and the
the preamble message to
line key turns green, converse with
finish.
the caller.
The line key turns solid red as the
system automatically plays the pre-
amble message to the caller.
Checking Time/Date & Station Number
VRS
To listen to the Station Number
To listen to the Time/Date
1. While telephone is idle (handset on
1. While telephone is idle (handset on
hook), dial 6.
hook), dial 8.
Feature Availability
Each feature is marked with a VMS or
VRS indication.

VRS = Features available when either
the DSPDB-A1 (Voice
Response System) or DSPDB-
A2 (Voice Mail) cards are in-
stalled.
VMS = Features available only when
the DSPDB-A2 (Voice Mail) card
is installed.
Xen Topaz Voice Mail and VRS User Guide • Page 11
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions
Ltd has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation
is made that this manual is complete or accurate in all respects and NEC Business Solutions Ltd shall not be liable for any
errors or omissions. In no event shall NEC Business Solutions Ltd be liable for any incidental or consequential damages in
connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Business
Solutions Ltd.

Copyright © 2004 by NEC Business Solutions Ltd
All Rights Reserved.
Issue 1.0
NEC Business Solutions Ltd
November 2004
633-647 Springvale Road,

Mulgrave VIC 3170
X
en Topaz Voice Mail and VRS User Guide • Page 12