Siebel Mobile Solutions
ORACLE DATA SHEET
SIEBEL MOBILE SOLUTIONS
Today’s workforce spends an increasing amount of time in the field
and closer to the customer. Without the proper access to current
customer information to support these mobile workers, productivity
suffers – but with it, productivity soars.
KEY BENEFITS
Overcoming Mobile Workforce Challenges
• Access to up-to-date
Oracle’s Siebel Wireless and Mobile Solutions provide mobile professionals access
enterprise sales and service
to critical business data in the field enabling them to provide effective customer
customer, and product
information, anytime,
service or more efficient prospecting anytime, anywhere. With instant access to vital
anywhere
business information, mobile professionals are able to make valuable use of their
• Deployment options for
time away from the office. They can manage all aspects of customer interactions or
Wireless, Handheld, Tablet or
Laptop PCs allow the user
service tasks, access critical corporate data, or collaborate more effectively with
choose the device and
other team members. These advantages translate directly into lower costs, more
application that are best
profitable and predictable revenue growth, and higher-quality customer interactions.
suited to his needs
• Lower costs, higher customer
satisfaction, and increased
Mobile Platform Meets Sales, Service, and Industry Specific Needs
revenue from improved sales
Today’s enterprises are challenged to provide mobile computing capabilities that
and service representative
productivity
address users’ diverse functional requirements and provide support for the variety of
• Industry-leading mobile
mobile devices users desire to use in the field. Siebel Mobile Solutions extend
applications tailored to meet
Oracle’s leading customer relationship management (CRM) functionality to field
the requirements of a broad
range of industries
workers through mobile transaction processing techniques such as Store-and-
• Improved IT operations with
Forward Messaging, wireless browsing, and data synchronization. As a result,
the ability to configure
companies can build a competitive advantage in both cost and levels of service by
business rules once and
deploy everywhere across
deploying these solutions to their employees, partners, and customers.
multiple mobile platforms
using Siebel Tools
• Patented, scalable
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ensures fast, easy, and robust
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Siebel Mobile Solutions offer a broad range of solutions to fit any mobile requirements.
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ORACLE DATA SHEET
ORACLE’S SIEBEL WIRELESS
Siebel Mobile Solutions encompass a wide range of deployment options:
APPLICATIONS INCLUDE:
Siebel Wireless for real-time access via a browser,
• Siebel Wireless (for cross-
industry sales and service
Siebel Handheld for occasionally connected and more specific field sales
solutions)
•
and service functionality, and
Siebel PRM (Partner
Relationship Management)
Siebel Mobile Web Client for a fully functional mobile PC client.
Wireless
• Siebel Self-Service Wireless
Siebel Mobile Solutions enable mobile knowledge workers to anticipate and fulfill
for customer access
customer needs. For enterprises seeking to gain a competitive advantage through
CRM deployments, Siebel Mobile Solutions extends system use and differentiation.
Siebel Wireless
Siebel Wireless provides real-time access to current sales information from a Web-
enabled mobile device such as a Smartphone and allows the sales force to respond to
customer requirements immediately, providing information necessary to close the
deal. Siebel Wireless supports quick, easy management of sales activities thereby
enabling sales representatives to add, delete, and edit details, including opportunity
status, priority, and comments. Field sales personnel can enter new order
information, receive status of existing activities, and expedite other activities for
customers.
Siebel Wireless deploys easily
requiring no application or data
Similarly, field service technicians are able to review up-to-date customer and job
footprint on the moible device.
data from Web-enabled devices thereby providing information to technicians when
they need it most to drive improved customer satisfaction. Siebel Wireless provides
quick, easy management of activities, enabling technicians to add, delete, and edit
details, including planned start and completion times, status, priority, and comments.
Field technicians can order recommended parts and tools for an activity, if required,
with a one-button order command, thereby improving turnaround time for orders
and activity completion.
Siebel Handheld for Windows®
SIEBEL HANDHELD
APPLICATIONS FOR
Siebel Sales Handheld enables more efficient use of time in the field and accelerates
WINDOWS® INCLUDE:
the sales process by helping sales representatives close deals faster and more
• Siebel Sales Handheld
profitably. Sales professionals have access to the latest information on leads and
• Siebel Service Handheld
associated contacts, activities, and products. Detailed histories of interactions with
• Siebel Pharma Handheld
•
customers enable sales professionals to quickly understand account issues and better
Siebel Medical Handheld
• Siebel Consumer Goods
serve or sell to them. Access to up-to-date pricing and availability information
Handheld
ensures the inclusion of the right products and pricing based on the account and its
pricing terms. Automated Opportunity-to-Quote and Quote-to-Order capabilities
ensure sales representatives are able to convert opportunities at the point of customer
contact.
With Siebel Service Handheld, field personnel can create or update activity records,
view open service requests, create and process return material authorization (RMA)
and parts orders, track and transfer parts internally, and place purchase or repair
orders to third-party suppliers. Field engineers can also use Siebel Service
Handheld to track time and expenses associated with field activities. In addition to
application-specific functionality, Siebel Handheld offers the following capabilities:
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ORACLE DATA SHEET
• Platform Support—Siebel Handheld is optimized for today’s mobile devices
and operates in a connected or disconnected mode. The solution supports
Windows Mobile for quarter- and full-screen VGA devices.
• Siebel Store and Forward Messaging - Ensures mobile professionals are
able to perform critical business processes by providing guaranteed push-based
information delivery and response between the Siebel Handheld application
and the back-end Siebel application server.
• Electronic Signature Capture— The signature applet control enables
touch screen-equipped handheld devices to capture signatures, view and print
them.
• Language Support—Siebel Handheld provides support for a broad range of
languages, including Western European, Eastern European, and Asian
Using Siebel Handheld
Signature Capture functionality,
languages.
mobile pharmaceutical sales
representatives can significantly
• Incremental Siebel Repository File and Binary Patch Upgrade
streamline their call reporting
Kits—Designed for users with bandwidth constraints, incremental kits improve
and FDA compliance for drug
user productivity by decreasing synchronization times and minimizing
delivery by eliminating the need
to collect manual signatures and
downtime for patches.
later scan them into a central
database.
• Intelligent Barcode Scanning—Users can create and update records
automatically by scanning barcodes.
Siebel Mobile Web Client
The Siebel Mobile Web Client enables mobile employees to use Siebel business
applications on a laptop PC or Tablet PC with customer information stored locally
on the computer. The Siebel Mobile Web Client is a fully functional mobile client
that runs in either a connected, networked environment or disconnected from the
network, while still allowing a mobile worker to update and manage activities from
the same browser-based user interface. The Mobile Web Client leverages Siebel
Remote I, Oracle’s patented synchronization technology for the Siebel Mobile Web
Client running in disconnected mode. Siebel Remote provides the technology used
to synchronize data over a LAN, WAN, dial-up, or Internet connection. Siebel
Remote Client is designed to manage visibility on a user-specific basis, to take
advantage of routing models minimizing data communications, and to leverage open
standards such as Internet Protocol connectivity.
Highlights of Siebel Remote Client technology include:
• Store and Forward Messaging – Siebel Store-and-Forward Messaging
allows mobile users to send and receive critical alerts and information to
increase efficiency and effectiveness in the field – load balanced for scalable
performance.
• Ink Control Support – for signatures and hand written notes on tablet PCs
• TrickleSync - Mobile clients are automatically synchronized at regular
intervals whenever a valid network connection is detected to ensure mobile
users have the latest data via fast and simple background synchronization.
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ORACLE DATA SHEET
SIEBEL MOBILE SOLUTIONS
• Selective Retrieval—Synchronization times are kept short and mobile
OFFER DEVICE AND
database is small by synchronizing only what is needed.
APPLICATION SPECIFIC
SECURITY INCLUDING:
• Incremental Siebel Repository File and Binary Patch Upgrade
• Wireless Transaction Security
Kits—Designed for users with bandwidth constraints, incremental kits improve
Layer and HTTPS/SSL for
user productivity by decreasing synchronization times and minimizing
wireless browsing
downtime for patches.
• Strong, 128 bit key-based
encryption for data
• Strong Security Capabilities— Password policy enforcement, field level
communication
•
encryption, audit trails, LDAP and other authentication services allow
VPN support for remote
server synchronization
centralized and robust security services on board and via synchronization to
• HTTPS support for both
meet stringent security policies. Other security features include strong
wireless connectivity and
encryption of local access password on the mobile client, standard encryption
handheld synchronization
• LDAP authentication support
of the local database, and password change capability on the mobile client.
Siebel Technology Leadership
Siebel Mobile Solutions solve the disconnected data communication problems
typical of mobile solutions through innovative, patented technology and leading
standards-based mobile and wireless technologies. Siebel Mobile Solutions enable
the exchange of critical information between employees, partners, and customers
anytime, anywhere. They include a variety of communications options including
connected and disconnected access to CRM data, asynchronous and synchronous
data transfer, wireless or wire line connectivity, data entry, data retrieval, real-time
browsing, store-and-forward messaging, local data storage, and security.
Siebel Systems invests considerable development resources to deliver industry-
leading mobile solutions that are:
• Configurable and upgradeable
• Scalable, reliable, and secure
• Optimized using patented synchronization technology
• Developed with open standards
Summary
Mobile solutions are an important part of a comprehensive business strategy. Siebel
Mobile Solutions offer laptop, handheld, and wireless enabled applications that
provide immediate access to critical information anytime, anywhere. Siebel Mobile
Solutions, deployed across sales, service, and partner organizations, enable the
sharing of business information to remove barriers to productivity, generate user
enthusiasm, increase sales and service effectiveness, improve customer satisfaction,
and maintain profitable and lasting customer relationships.
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