Responseware App For Blackberry.book
for BlackBerry®
© 2009 Turning Technologies, LLC. Portions Responsive Innovations,
LLC and Microsoft Corporation.
No part of this document may be reproduced or transmitted in any
form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Turning Technologies, LLC.
All rights reserved.
Turning Technologies, LLC, 255 West Federal Street, Youngstown,
OH 44503 USA.
TurningPoint 2008 Getting Started Quick Reference Guide, First
Edition, July 2007
TurningPoint® is a registered trademark of Turning Technologies,
LLC. Other trademarked product names mentioned in this manual are
owned by their respective companies.
The following regulatory statements apply to radio frequency and XL
infrared transmitters and receivers mentioned in this manual, including
the ResponseCard RF, ResponseCard XL, and their respective
receivers.
FCC Statement
This product has been tested and found to comply with Part 15 of the
FCC Rules. Operation is subject to the following conditions: it may not
cause harmful interference and must accept interference received,
including interference that may cause undesired operations.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
Canada Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-
003 du Canada.
ResponseWare App for BlackBerry
Content
Technical Requirements. . . . . . . . . . . . . . . . . . 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing ResponseWare on a BlackBerry. . . . . . . . . . . . . . . . . 2
About ResponseWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Access Point Name Requirements . . . . . . . . . . . . . . . . . . . . . . 7
How to Change Your APN . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Creating an Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Resetting an Account Password . . . . . . . . . . . . . . . . . . . . . . . 12
Entering Account Information. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Buying/Upgrading a License . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Logging In to a Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Responding to a Multiple Choice or Multiple Response
Question. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Responding to a Fill in the Blank or Essay Question . . . . . . . . 21
Sending Messages to the Presenter . . . . . . . . . . . . . . . . . . . . 23
Logging Out of a Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
About the Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Technical Requirements
Technical Requirements
• BlackBerry OS version 4.2.0 or higher
• Wi-Fi or cellular connection (for optimum performance, a wi-fi connection is recommended) capable
of supporting one simultaneous connection for each ResponseWare device on the network
Warning If you do not have an unlimited data
plan, you may be charged for
connectivity by your cell phone
provider.
Turning Technologies is not responsible
for any cell phone usage charges.
Note Presenters must have TurningPoint 2008
installed and ResponseWare enabled. For
instructions on enabling ResponseWare
Web, please refer to the ResponseWare Web
user guide llocated here.
(http://www.turningtechnologies.com/respons
esystemsupport/productguidesmanuals/resp
onsedevicessupportdocs/)
***BlackBerry devices using the Opera mini browser are not currently supported.
ResponseWare for BlackBerry User Guide
1
Installation
Installation
Installing ResponseWare on a BlackBerry
Step by Step Instructions
1
Use the BlackBerry Web
http://www.rwpoll.com/download.aspx
browser to download
ResponseWare.
ResponseWare for BlackBerry User Guide
2
Installation
2
Select ResponseWare
application.
3
Select your service
provider.
Note Additional instructions will appear if you
select T-Mobile. Those instructions can also
be found on page 7.
ResponseWare for BlackBerry User Guide
3
Installation
4
Click Download.
5
Go to the applications
folder.
6
Click the ResponseWare
BlackBerry Applications Folder
Logo.
ResponseWare for BlackBerry User Guide
4
Installation
About ResponseWare
When contacting Turning Technologies Customer Service, you may be asked for the ResponseWare
version number. To locate this information, follow the instructions below.
Step by Step Instructions
1
Open ResponseWare.
ResponseWare for BlackBerry User Guide
5
Installation
2
Select About
Information about ResponseWare is displayed.
ResponseWare.
ResponseWare for BlackBerry User Guide
6
Installation
Access Point Name Requirements
If you are experiencing connection issues, it is possible that your carrier may require an APN setting
to use ResponseWare on your mobile device. Please consult with your carrier for the APN that will
allow you to access port 80.
How to Change Your APN
Step by Step Instructions
1
Select Options in the
application folder.
ResponseWare for BlackBerry User Guide
7
Installation
2
Select Advanced Options.
3
Select TCP.
ResponseWare for BlackBerry User Guide
8
Installation
4
Enter the APN.
Note T-Mobile users can enter
wap.voicestream.com.
Other users will need to consult your cell
phone service provider.
5
Press the Menu button and
select Save.
ResponseWare for BlackBerry User Guide
9
My Account
My Account
Creating an Account
Step by Step Instructions
1
Use the Web browser to go to
http://www.rwpoll.com.
ResponseWare for BlackBerry User Guide
10
My Account
2
Select Manage Account.
3
Enter your information in the
fields provided.
4
Select Create Account.
ResponseWare for BlackBerry User Guide
11
My Account
Resetting an Account Password
Step by Step Instructions
1
Use the Web browser to go to
http://www.rwpoll.com.
ResponseWare for BlackBerry User Guide
12
My Account
2
Select Manage Account.
3
Log in with your e-mail
address and password.
4
Select Change Password.
5
Enter the Old Password.
6
Enter the New Password.
7
Enter the new password
again in the Confirm
Password box.
8
Select Change.
ResponseWare for BlackBerry User Guide
13
My Account
Entering Account Information
Step by Step Instructions
1
Select My Account on the
ResponseWare Home Page.
2
Enter your e-mail address
and password.
ResponseWare for BlackBerry User Guide
14
My Account
3
Select Login.
• Optionally, check the
Remember e-mail box.
4
The Welcome screen
displays your Device ID and
the Days Left until your
license code expires.
ResponseWare for BlackBerry User Guide
15
My Account
Buying/Upgrading a License
Step by Step Instructions
1
Use your Web browser to go
For instructions on how to access the Welcome Screen, see
to http://ww.rwpoll.com.
Entering Account Information on page 14.
2
Select Manage Account.
3
Log in with your e-mail
address and password.
4
Select Add License.
5
Enter the License Code.
6
Select Verify.
ResponseWare for BlackBerry User Guide
16
Sessions
Sessions
Logging In to a Session
Step by Step Instructions
1
Select Join Session from the
ResponseWare Home Page.
ResponseWare for BlackBerry User Guide
17
Sessions
2
Enter the Session ID
You are now logged in to the session.
provided by the presenter.
Responding to a Multiple Choice or Multiple Response Question
Step by Step Instructions
1
ResponseWare displays the
questions on the BlackBerry
as they appear on the
presenter’s screen.
ResponseWare for BlackBerry User Guide
18
Sessions
2
Select your answer choice.
You receive confirmation that your response was received.
ResponseWare for BlackBerry User Guide
19
Sessions
• You may change your
answer while polling is
open by making another
selection.
• For multiple response
questions, you may
choose more than one
answer.
3
Once polling is closed, the
results are displayed.
Note For Moment to Moment questions, the
options range from 1-5. Make a selection as
often as you want until polling closes. The
results for this type of question are only
displayed on the presenter’s screen.
ResponseWare for BlackBerry User Guide
20
Sessions
Responding to a Fill in the Blank or Essay Question
Step by Step Instructions
1
ResponseWare displays the
questions on the BlackBerry
as they appear on the
presenter’s screen.
2
Select the response area.
3
Type your response.
ResponseWare for BlackBerry User Guide
21
Sessions
4
Press the trackball and
select OK.
5
You are returned to the
You receive confirmation that your response was received.
question screen.
ResponseWare for BlackBerry User Guide
22
Sessions
6
Once polling is closed the
results are displayed.
Sending Messages to the Presenter
While polling is open, you can use ResponseWare to send a message to the presenter.
Step by Step Instructions
1
While polling is open, press
the Menu button on the
BlackBerry.
ResponseWare for BlackBerry User Guide
23
Sessions
2
Select Messages.
3
Select Send Message.
4
Enter your message text and
press the trackball.
ResponseWare for BlackBerry User Guide
24
Sessions
5
You receive confirmation that
your message was sent.
Note Messages received from the presenter
appear under “Received Messages.”
ResponseWare for BlackBerry User Guide
25
Sessions
Logging Out of a Session
Step by Step Instructions
1
Press the Menu button on the
BlackBerry.
2
Select Disconnect.
Note If the presenter closes TurningPoint, you will
automatically be disconnected from the
session.
ResponseWare for BlackBerry User Guide
26
Sessions
About the Session
Step by Step Instructions
1
Press the Menu button on the
BlackBerry.
ResponseWare for BlackBerry User Guide
27
Sessions
2
Select About Session.
Session ID and Device ID are displayed.
ResponseWare for BlackBerry User Guide
28
Contact Us
Contact Us
Turning Technologies Customer Service Department offers first class technical support second to
none.
Technical Support is available Monday - Friday, 7am-9pm EST.
For your convenience we offer several methods of communication for technical support. From with in
the contiguous United States, you can reach Customer Service toll-free by calling 1.866.746.3015.
If calling from outside the United States please call +1.330.746.3015.
Customer Service may also be reached via email at support@turningtechnologies.com. Please note,
it may take up to 2 business days for a reply if contacted via email.
ResponseWare for iPhone User Guide
29
Document Outline
