Oracle Lifetime Support Policy For Oracle Technology Products
ORACLE INFORMATION-DRIVEN SUPPORT
Oracle Lifetime Support Policy
Oracle Technology Products
Table of Contents
Oracle Database Releases
4
Oracle’s Ikan Releases
4
Oracle Collaboration Suite Releases
5
Oracle Enterprise Manager Releases
5
Oracle Rdb and Oracle CODASYL Database Releases
5
Oracle TimesTen In-Memory Database Releases
6
Oracle Berkeley DB (Formerly Sleepycat) Releases
6
Oracle Database Lite Releases
7
Oracle Reliaty Backup Release
8
Oracle Secure Backup Releases
9
Oracle Warehouse Builder Releases
9
Oracle’s JD Edwards EnterpriseOne Extended Process Integration (XPI) Releases
9
Oracle’s Auptyma Release
9
Oracle’s Moniforce Releases
10
Oracle Express Server Release
11
Oracle Gateway Release 9.2
11
Oracle Gateway Release 10.1
11
Oracle Gateway Release 10.2
12
Oracle’s TripleHop Releases
12
Oracle Secure Enterprise Search
12
Oracle Application Express (Formerly HTML DB)
12
Oracle Fail Safe Releases
13
Oracle Application Testing Suite Releases
13
Oracle’s ClearApp Releases
13
Oracle’s mValent Releases
14
Oracle Virtual Iron Releases
14
Oracle Exadata Storage Server Software
15
Oracle
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Maximize your support investment, unlock the full value of your Oracle products, and
control your upgrade strategy—with the industry’s leading support policy.
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Simple, predictable, flexible, and the most comprehensive support policy available, the
Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry-
leading support policy covers your entire technology environment, from database to
middleware to applications—an industry first, only from Oracle.
Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Our
flexible support policy stages make it easier for you to plan and budget for Oracle’s
exclusive product upgrades. You’ll enjoy continued peace of mind, knowing that we’ll
always be there to support your business. When it’s time to upgrade, you’ll have rights to
major product releases, so you can benefit from Oracle’s technology leadership and keep
pace with the world of business.
Expect lifetime support. Expect control of your technology future—with Oracle’s Lifetime
Support Policy.
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 1
Oracle Lifetime Support:
From Five Years to Forever
Oracle Lifetime Support Policy
With Oracle Support, you know up front and with certainty how long your Oracle products are
supported. The Lifetime Support Policy provides access to technical experts for as long as you
license your Oracle products and consists of three support stages: Premier Support, Extended
Support, and Sustaining Support. It delivers maximum value by providing you with rights to major
product releases so you can take full advantage of technology and product enhancements. Your
technology and your business keep moving forward together.
Premier Support provides a standard five-year support policy for Oracle Technology products. You
can extend support for an additional three years with Extended Support for specific releases or
receive indefinite technical support with Sustaining Support.
Premier Support
As an Oracle customer, you can expect the best with Premier Support, our award-winning, next-
generation support program. Premier Support provides you with maintenance and support for your
Oracle Database products for five years from their general availability date. You benefit from
Major product and technology releases
Technical support
My Oracle Support
Updates, fixes, security alerts, data fixes, and critical patch updates
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most new third-party products/versions
Certification with most new Oracle products
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 2
Extended Support
Oracle Applications Unlimited:
The Choice Is Yours
Your technology future is assured with Oracle’s Extended Support. Extended Support lets you stay
Oracle Applications Unlimited and the Lifetime
Support Policy represent our commitment to
competitive, with the freedom to upgrade on your timetable. If you take advantage of Extended
deliver an Oracle Superior Ownership
Support, it provides you with an extra three years of support for specific Oracle releases for an
Experience by protecting and extending your
additional fee. You benefit from
investment through enhancements to the
products and solutions you have licensed.
Major product and technology releases
Oracle Applications Unlimited gives you the
option to do what is best for your business:
Technical support
continue to derive value from your existing
applications or upgrade to next-generation
My Oracle Support
Oracle Applications, such as those built on
Oracle Fusion Middleware, when it makes
Updates, fixes, security alerts, data fixes, and critical patch updates
business sense.
The choice is yours.
Tax, legal, and regulatory updates
Upgrade scripts
Certification with most existing third-party products/versions
Certification with most existing Oracle products
Extended Support may not include certification with some new third-party products/versions.
Sustaining Support
Sustaining Support puts you in control of your upgrade strategy. When Premier Support expires, if
you choose not to purchase Extended Support, or when Extended Support expires, Sustaining
Support will be available for as long as you license your Oracle products. With Sustaining Support,
you receive technical support, including access to our online support tools, knowledgebases, and
technical support experts. You benefit from
Major product and technology releases
Technical support
Access to My Oracle Support
Fixes, updates, and critical patch updates created during the Premier Support stage
Upgrade scripts created during the Premier Support stage
Sustaining Support does not include
New updates, fixes, security alerts, data fixes, and critical patch updates
New tax, legal, and regulatory updates
New upgrade scripts
Certification with new third-party products/versions
Certification with new Oracle products
For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to
Oracle’s “Technical Support Policies.”
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 3
Oracle Lifetime Support:
Coverage for Oracle Technology Products
Support does not follow the Lifetime
Oracle Database Releases
Support Policy.
Unless otherwise noted, each stage of support
Release
GA Date
Premier
Extended
Sustaining
is provided through the last day of the month
Support Ends
Support Ends
Support Ends
noted on the included charts.
8.1.7
Sep 2000
Dec 2004
Dec 2006
Indefinite
For further information regarding specific releases,
please refer MyOracle Support.
9.2
Jul 2002
Jul 2007
Jul 2010
Indefinite
10.1
Jan 2004
Jan 2009
Jan 2012
Indefinite
10.2
Jul 2005
Jul 2010
Jul 2013
Indefinite
11.1
Aug 2007
Aug 2012
Aug 2015
Indefinite
11.2
Sep 2009
Jan 2015
Jan 2018
Indefinite
Customers using Oracle Database 9.2 on Fujitsu Siemens BS2000 wil receive a fee waiver for Extended Support until December 2009. For
more-detailed information on bug fix and patch release policies, please refer to the “Er or Correction Support Policy” on OracleMetaLink.
Oracle’s Ikan Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
CWD4ALL (Al releases)
Not Available
Not Available
Not Available
Aug 2009
Oracle-Branded Releases
Oracle SQL Developer Data Modeler 2.0.0.57.0
Jul 2009
Jul 2014
Jul 2017
Indefinite
Support for all CWD4ALL releases wil end August 31, 2009. Customers are advised to use the Oracle-branded product, Oracle SQL Developer
Data Modeling.
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 4
Oracle Collaboration Suite Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
9.0.3
Dec 2002
Oct 2005
Not Available
Not Available
9.0.4
Apr 2004
Mar 2007
Not Available
Mar 2010
10.1
Aug 2005
Aug 2010
Aug 2013
Indefinite
Support retirement dates have already been announced for Oracle Collaboration Suite 9.0. For more-detailed information on bug fix and patch
release policies, please refer to the “Er or Correction Support Policy” on OracleMetaLink.
Oracle Enterprise Manager Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Grid Control 10.1
Feb 2004
Feb 2009
Feb 2012
Indefinite
Oracle Grid Control 10.2*
Oct 2005
Nov 2011
Nov 2014
Indefinite
Oracle Enterprise Manager 9.2 was bundled within Oracle Database 9.2. Therefore, the support time frames for Oracle Enterprise Manager 9.2
wil follow the same support time frames as Oracle Database 9.2. Please see the Oracle Database release table for details.
*Please note that Oracle Enterprise Manager 10g R3 (10.2.0.3), 10g R4 (10.2.0.4), and 10g R5 (10.2.0.5) are patchset releases of Oracle Grid
Control 10.2 and as such fall under the support time frames for Oracle Grid Control 10.2. For more-detailed information on bug fix and patch
release policies, please refer to the “Er or Correction Support Policy” on OracleMetaLink.
Oracle Rdb and Oracle CODASYL Database Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
7.0
Oct 1996
Aug 2007
Aug 2009
Indefinite
7.1
Jul 2001
Dec 2007
Dec 2010
Indefinite
7.2
Jan 2006
Jan 2013
Jan 2016
Indefinite
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 5
Oracle TimesTen In-Memory Database Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
5.0
Nov 2003
Nov 2005
Not Available
Not Available
5.1
Oct 2004
Oct 2006
Not Available
Not Available
6.0
Sep 2005
Sep 2008
Sep 2009
Indefinite
7.0
Feb 2007
Feb 2012
Feb 2015
Indefinite
11.2.1
May 2009
May 2014
May 2017
Indefinite
The releases of the Oracle Database Enterprise Edition Option In-Memory Database Cache wil follow the same support timeframe as the
associated Oracle TimesTen In-Memory Database releases.
Oracle Berkeley DB (Formerly Sleepycat) Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
3.1.14
Jun 2000
Dec 2006
Dec 2007
Indefinite
3.1.17
Aug 2000
Dec 2006
Dec 2007
Indefinite
3.2.9
Jan 2001
Dec 2006
Dec 2007
Indefinite
3.3.11
July 2001
Dec 2007
Dec 2010
Indefinite
4.0.14
Dec 2001
Dec 2008
Dec 2011
Indefinite
4.1.25
Sep 2002
Dec 2008
Dec 2011
Indefinite
4.2.52
Nov 2003
Dec 2008
Dec 2011
Indefinite
4.3.29
Nov 2004
Dec 2009
Dec 2012
Indefinite
4.4.20
Nov 2005
Dec 2010
Dec 2013
Indefinite
4.5
Sep 2006
Sep 2011
Sep 2014
Indefinite
Berkeley DB XML 1.2.1
Feb 2004
Dec 2007
Dec 2010
Indefinite
Berkeley DB XML 2.0.9
Jan 2005
Dec 2008
Dec 2011
Indefinite
Berkeley DB XML 2.1.8
May 2005
Dec 2008
Dec 2011
Indefinite
Berkeley DB XML 2.2.13
Jan 2006
Jan 2009
Jan 2012
Indefinite
Berkeley DB Java Edition 1.7.1
Feb 2005
Feb 2008
Not Available
Indefinite
Berkeley DB Java Edition 2.0.42
Jun 2005
Jun 2008
Jun 2010
Indefinite
Berkeley DB Java Edition 2.0.54
Jul 2005
Jul 2008
Jul 2010
Indefinite
Berkeley DB Java Edition 2.0.83
Sep 2005
Sep 2008
Sep 2010
Indefinite
Berkeley DB Java Edition 2.0.90
Nov 2005
Nov 2008
Nov 2010
Indefinite
Berkeley DB Java Edition 2.1.30
Jan 2006
Jan 2011
Jan 2014
Indefinite
Berkeley DB Java Edition 3.0.11
May 2006
May 2011
May 2014
Indefinite
Older releases of Oracle Berkeley DB, Oracle Berkeley DB XML, and Oracle Berkeley DB Java Edition not listed wil receive indefinite
Sustaining Support.
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 6
Oracle Database Lite Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
10.0
Jul 2004
Dec 2008
Dec 2010
Indefinite
10.2
Sep 2005
Dec 2009
Dec 2011
Indefinite
10.3
Apr 2007
Dec 2012
Dec 2015
Indefinite
Oracle Database Lite releases wil follow the support time frames for the most recent Oracle Fusion Middleware version for which the Oracle
Database Lite release is certified.
For Oracle products which require or embed Oracle Database Lite (for example Oracle Mobile Field Service and Oracle E-Business Suite),
Oracle Database Lite wil be supported according to the support schedule of those products, even if the support dates extend beyond those for
Oracle Database Lite support.
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 7
Oracle Reliaty Backup Release
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
3.1.3.x
Not Available
Aug 2007
Not Available
Not Available
Customers should plan to migrate to Oracle Secure Backup 10.1.
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 8
Oracle Secure Backup Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
10.1
Apr 2006
Dec 2008
Not Available
Indefinite
10.2
Nov 2007
May 2010
Not Available
Indefinite
10.3
Jun 2009
Dec 2012
Not Available
Indefinite
Oracle Warehouse Builder Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
9.2
Jul 2003
Oct 2007
Not Available
Oct 2010
10.1
Apr 2004
Jul 2007
Not Available
Jul 2010
Oracle’s JD Edwards EnterpriseOne Extended Process Integration (XPI) Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
8.92
Dec 2003
Jun 2008
Not Available
Not Available
8.94
Dec 2004
Dec 2008
Not Available
Not Available
Oracle’s Auptyma Release
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Java Application Monitoring (Al Releases)
Dec 2005
Jan 2008
Jan 2008
Not Available
Support for all legacy Auptyma products ended on January 31, 2008. Customers are advised to upgrade to the Oracle-branded product, Oracle
Enterprise Manager 10gR4 (10.2.0.4).
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 9
Oracle’s Moniforce Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
UXinsight 4.3x
Oct 2007
Jun 2008
Not Available
Not Available
UXinsight 4.4
Feb 2008
Dec 2008
Not Available
Not Available
webProbe 3.2.x 32bit
Jun 2005
Not Available
Not Available
Dec 2010
webProbe 3.6.x (32 and 64 bit)
Jun 2007
Not Available
Not Available
Dec 2010
webProbe 3.6.4 64bit
Jan 2008
Dec 2009
Not Available
Dec 2010
webSensor Enterprise 3.2.x 32bit
Jun 2005
Not Available
Not Available
Dec 2010
webSensor Enterprise 3.6.x (32 and 64 bit)
Jun 2007
Not Available
Not Available
Dec 2010
webSensor Enterprise 3.6.4 64bit
Jan 2008
Dec 2009
Not Available
Dec 2010
webSensor Commerce 3.2.x 32bit
Jun 2005
Not Available
Not Available
Not Available
webSensor Commerce 3.6.x (32 and 64 bit)
Jun 2007
Not Available
Not Available
Not Available
webSensor Commerce 3.6.4 64bit
Jan 2008
Jan 2009
Jan 2009
Jan 2009
webAlarm
Not Available
Jan 2009
Jan 2009
Jan 2009
Oracle-Branded Releases
Oracle Real User Experience Insight 4.4.1
Mar 2008
Dec 2009
Dec 2010
Dec 2011
The migration path for webAlarm is to use Oracle’s existing service-level monitoring solution.
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 10
Oracle Express Server Release
Release
GA Date
Network
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Express Server 6.3.4
Jul 2002
Dec 2007
Not Available
Dec 2010
Oracle Gateway Release 9.2
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Access Manager for AS/400
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Transparent Gateway for DB2/400
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Transparent Gateway for DRDA
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Procedural Gateway for APPC
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Procedural Gateway for IBM MQ Series
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Transparent Gateway for DB2
Jul 2002
Jul 2007
Not Available
Indefinite
Oracle Gateway Release 10.1
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Access Manager for AS/400
Jan 2004
Jan 2009
Not Available
Indefinite
Oracle Transparent Gateway for DB2/400
Jan 2004
Jan 2009
Not Available
Indefinite
Oracle Transparent Gateway for DRDA
Jan 2004
Jan 2009
Not Available
Indefinite
Oracle Procedural Gateway for APPC
Jan 2004
Jan 2009
Not Available
Indefinite
Oracle Transparent Gateway for DB2
Jan 2004
Jan 2009
Not Available
Indefinite
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 11
Oracle Gateway Release 10.2
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Access Manager for AS/400
Jul 2005
Jul 2010
Not Available
Indefinite
Oracle Transparent Gateway for DB2/400
Jul 2005
Jul 2010
Not Available
Indefinite
Oracle Transparent Gateway for DRDA
Jul 2005
Jul 2010
Not Available
Indefinite
Oracle Procedural Gateway for APPC
Jul 2005
Jul 2010
Not Available
Indefinite
Oracle Procedural Gateway for WebSphere MQ
Jul 2005
Jul 2010
Not Available
Indefinite
Oracle Transparent Gateway for DB2
Jul 2005
Jul 2011
Not Available
Indefinite
Oracle’s TripleHop Releases
Premier
Extended
Sustaining
Release
GA Date
Support Ends
Support Ends
Support Ends
MatchPoint 2.x
Jun 2002
Not Available
Not Available
Not Available
MatchPoint 3.x
Oct 2003
Not Available
Not Available
Sep 2008
Customers should plan to migrate to Oracle Secure Enterprise Search 10.1.8.x.
Oracle Secure Enterprise Search
Premier
Extended
Sustaining
Release
GA Date
Support Ends
Support Ends
Support Ends
Secure Enterprise Search 10.1.8
Apr 2007
Jan 2012
Not Available
Indefinite
Oracle Application Express (Formerly HTML DB)
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
1.6
Jul 2005
Dec 2008
Not Available
Indefinite
2.0
Sep 2005
Dec 2008
Not Available
Indefinite
2.2
Aug 2006
Aug 2009
Not Available
Indefinite
3.0
Mar 2007
Mar 2010
Not Available
Indefinite
3.1
Feb 2008
Feb 2011
Not Available
Indefinite
3.2
Feb 2009
Feb 2012
Not Available
Indefinite
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 12
Oracle Fail Safe Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Oracle Fail Safe 3.3.2
Nov 2002
Jul 2007
Not Available
Indefinite
Oracle Fail Safe 3.3.3
Apr 2004
Mar 2009
Not Available
Indefinite
Oracle Fail Safe 3.3.4
Nov 2005
Jul 2010
Not Available
Indefinite
Oracle Application Testing Suite Releases
Legacy Releases
Extended
Sustaining
GA Date
Premier
Support Ends
Support Ends
Support Ends
e-TEST suite 5.x and earlier
Not Available
Not Available
Not Available
Not Available
e-TEST suite 6.x
Not Available
Not Available
Not Available
Not Available
e-TEST suite 7.x
Not Available
Not Available
Not Available
Not Available
e-TEST suite 8.0
Mar 2005
Not Available
Not Available
Not Available
e-TEST suite 8.1
Jun 2006
Not Available
Not Available
Not Available
e-TEST suite 8.2
Apr 2007
Not Available
Not Available
Jun 2009
Oracle Branded Releases
Oracle Application Testing Suite 8.3
Jun 2008
Jun 2010
Jun 2012
Indefinite
Oracle Application Testing Suite 8.4
Sep 2008
Sep 2010
Sep 2012
Indefinite
Oracle Application Testing Suite 8.5
Jan 2009
Jan 2011
Jan 2013
Indefinite
Oracle Application Testing Suite 9.0
Sep 2009
Sep 2011
Sep 2013
Indefinite
Oracle’s ClearApp Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Acsera Manager 5.1
Not Available
Not Available
Not Available
Not Available
QuickVision 6.0
Not Available
Not Available
Not Available
Jun 2010
QuickVision 6.1
Not Available
Not Available
Not Available
Indefinite
QuickVision 7.0
Not Available
Dec 2009
Dec 2010
Indefinite
QuickVision 7.5
Sep 2008
Dec 2010
Dec 2011
Indefinite
Oracle-Branded Releases
Oracle Composite Application Monitor and Modeler 10.2.0.4
Nov 2008
Oct 2010
Oct 2013
Indefinite
The migration path for QuickVision 7.5 is to use Oracle Composite Application Monitor and Modeler. Oracle Composite Application Monitor and
Modeler is part of Oracle Grid Control release 10.2.x. To be eligible for Premier Support and Extended Support coverage, a mandatory patch for
QuickVision 7.0 must be applied.
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 13
Oracle’s mValent Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
mValent Integrity 3.x and earlier
Jan 2006
Not Available
Not Available
Not Available
mValent Integrity 4.0
Jan 2006
Not Available
Not Available
Not Available
mValent Integrity 4.1.x
Jan 2006
Not Available
Not Available
Not Available
mValent Integrity 4.2.x
Dec 2007
Not Available
Not Available
Not Available
mValent Integrity 5.0.x
Dec 2007
Not Available
Not Available
Dec 2011
mValent Integrity 5.1.x
Sep 2008
Not Available
Not Available
Dec 2011
mValent Integrity 5.2.x
Dec 2008
Not Available
Not Available
Dec 2012
mValent Integrity 5.3.x
Feb 2009
Dec 2011
Dec 2013
Indefinite
Oracle Virtual Iron Releases
Release
GA Date
Premier
Extended
Sustaining
Support Ends
Support Ends
Support Ends
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Sep 2007
Not Availalble
Not Availalble
Not Availalble
Edition 4.0.4 and earlier
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Sep 2007
Not Availalble
Not Availalble
Indefinite
Edition 4.0.5
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Oct 2007
Not Availalble
Not Availalble
Indefinite
Edition 4.1.4
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Dec 2007
Not Availalble
Not Availalble
Indefinite
Edition 4.2.9
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Jan 2008
Not Availalble
Not Availalble
Indefinite
Edition 4.2.11
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Jan 2008
Not Availalble
Not Availalble
Indefinite
Edition 4.2.13
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Feb 2008
Not Availalble
Not Availalble
Indefinite
Edition 4.2.14
Virtual Iron Extended Enterprise Edition and Virtual Iron Enterprise
Apr 2008
Not Availalble
Not Availalble
Indefinite
Edition 4.3.8
Virtual Iron Extended Enterprise Edition 4.4.13
Sep 2008
Sep 2009
Not Availalble
Indefinite
Virtual Iron Extended Enterprise Edition 4.4.15
Oct 2008
Oct 2009
Not Availalble
Indefinite
Virtual Iron Extended Enterprise Edition 4.5.13
Jan 2009
Jan 2010
Not Availalble
Indefinite
Virtual Iron Extended Enterprise Edition 4.5.16
Feb 2009
Feb 2010
Not Availalble
Indefinite
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 14
Oracle Lifetime Support:
Coverage for Oracle Exadata Storage Server Software
Oracle Exadata Storage Server Software
Premier
Extended
Sustaining
Release
GA Date
Support Ends
Support Ends
Support Ends
11.1.x
Sep 2008
Sep 2013
Not Available
Indefinite
11.2.x
Sep 2009
Sep 2014
Sep 2017
Indefinite
Lifetime Support Policy, Coverage for Oracle Technology Products – March, 2010 Page 15
Lifetime Support Policy:
Our Commitment to Deliver a Superior Ownership Experience
Now, you can have even greater peace of mind knowing that your business strategy is driving your
upgrade strategy with more control, more choice, and more certainty. It all amounts to an Oracle
Superior Ownership Experience—available only with the industry’s most advanced support
offering, Oracle Lifetime Support.
CONTACT US
For more information on the Oracle Lifetime Support Policy, please visit oracle.com/support
This document is for informational purposes only and may not be incorporated into a contract. Technical Support Services are provided in
accordance with Oracle’s Technical Support Policies, which can be accessed at oracle.com/support/policies.html Oracle is under no obligation to
develop any future programs or functionality.
Lifetime Support Policy, Coverage for Oracle Technology Products - March, 2010 Page 16
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Document Outline
- Premier Support
- Extended Support
- Sustaining Support
- Sustaining Support does not include
- CONTACT US
