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Sophisticated communication made simple
Keeping pace is one thing,
taking the lead is another
Brought to you by a global communications leader
NEC Business Solutions is a subsidiary of the NEC Corporation, Japan. For
well over three decades, the company has been a leading communications
provider to Australian businesses large and small. The NEC development team
in Australia, in conjunction with NEC’s Global Research and Development
Network, introduced the leading edge technology found in Xen Topaz today.
Introducing the Xen Topaz Telephone System from NEC Business Solutions
For too long, the most powerful and innovative telephone systems have only been within the reach
of large corporations. With the Xen Topaz this is no longer the case. Designed to satisfy the
growing needs of small and medium businesses, this is a professional, flexible and easy to use
telephone communication system at a price that makes perfect sense.
Features
Smoothly connecting your staff,
With Distinctive Ringing you can quickly
customers and partners
distinguish between external and internal calls
and use the appropriate customer greeting.
Fast and professional customer service
No matter how good your products and services
If lines get too busy, Automated Attendant*
are, your success is ultimately determined by how
can answer incoming calls with a tailored
well you look after your customers. Xen Topaz
message and press-button options to guide
gives you the features you need to present an
the caller to the most appropriate staff member.
efficient, friendly and polished communications
Alternatively, regular follow-on messages and
service that will delight your customers and
Music on Hold/Ringback Tone can let the user
help grow your profits. You can start small and
know you will soon be with them and prevent
build up to 9 PSTN lines and 24 extensions.^
the loss of potential prospects.
^16 additional lines possible with ISDN
Features
Sophisticated communication
made simple
Efficient, flexible and manageable
Xen Topaz incorporates many clever functions
Message Centre Keys allow two people sharing
that speed up the call handling process. For
the same phone to have their own message-
instance, if you're on one call and need to
waiting key. Each person can see if he/she has
answer another, just press one button to put
a new messages.
the original call On Hold and answer the new
Or, using analogue voicemail integration, connect
one. Dialling out is easy too with features like
your own voicemail system.*
Abbreviated Dialling and Last 10-Number Redial
You can save on call costs with the Automatic
saving you time on the most important calls.
Route Selection (ARS) feature, by taking advantage
Another useful feature is Department Calling
of competitive call rates from different service
that distributes calls evenly to assigned staff or
providers. Plus, to help you track costs, the
in a priority order. If one group member is busy,
Call Accounting* feature tracks incoming calls
the call forwards to the next group member.
and outgoing calls through each extension.
To make sure customers and suppliers receive
System maintenance allows for online HTML-
the attention they deserve, Xen Topaz also
based programming access either onsite
uses Calling Number Display (CND†*), which
or over the Internet. Using browser software
can identify a caller’s name and telephone
simplifies the process for changing names or
number on both digital and analogue telephones
speed dial settings.
so you can answer with a personal greeting.
Special PC software is available for off-line
Xen Topaz's 8 port Integrated Digital Voicemail*
programming and remote access by modem.
has up to 15 hours of message time, and
a host of flexible options such as the ability
to voicemail groups with a single call. Use
Conversation Record to store conversations in
your mailbox with the touch of a button and
Park and Page which lets a caller page you
before leaving a message.
Features
Today’s best technology, built for
the future
Stay in touch with a mobile workforce,
effortlessly
If your workplace is large or if staff members
With a future release, Third Party Computer
are frequently on the move, Xen Topaz provides
Telephony Integration (CTI) will enable key
several mobility options to make it simple to
customer information to appear on your
contact staff. Internal and External Paging
computer while you’re talking*†, to enhance
capabilities are available, as well as Call
customer service. This later release will also
Forwarding and Trunk to Trunk Transfer which
allow you to converge your voice and data
lets you connect your callers with staff, when
networks and enjoy the many benefits of Voice
they are away from the office.*† Adding cordless
over Internet Protocol (VoIP) when you decide
phones can also keep employees connected
to make the move.
while away from their desks. If your business
Xen Topaz gives you the freedom to take
has a security door, Xen Topaz can be quickly
advantage of emerging technologies when the
connected, allowing screening and Secure
time is right, and has the flexibility to grow and
Entry* for employees or couriers.
change with your business.
Your investment today is protected tomorrow
* You can add any of these optional functions to suit your business
As you'd expect from an advanced system
needs. So please consult your NEC Channel Partner on the right
like Xen Topaz, callers to your business benefit
NEC system for you. This way, you'll only ever pay for the features
from the improved call clarity of Integrated
you need. † These features are network dependent and may require
Services Digital Network (ISDN), as well as
additional equipment. • Your NEC Channel Partner can advise you
important efficiency features such as Direct
of your PC requirements.
Indial, which gives callers the ability to by-pass
your receptionist and reach individual staff
members directly. With ISDN, you can also
send your own phone number to help others
see who is calling.*†
An attractive and functional addition to any office
Handsets
Ergonomic design
Handset balances perfectly in your hand or
on your shoulder
Programmable Function Keys
Shortcuts to your most important functions
360° visual indicator
Red flashing light allows you to see your telephone ringing
‘Your call' colour lights
Your calls are green, others are red, so you only pick up the
Volume adjustment
calls you're meant to
Gives you easy control over volume levels
Large, smooth touch buttons
Adjustable base stand
Make dialling easy and reduce wrong numbers
Adjust the angle of your handset to suit
your desk environment
Handsfree microphone#
Move around, write or refer to paperwork whilst on a call
Wall Mount
Each telephone has a built-in wall mount facility
Easy to read#
Large liquid crystal display with contrast control shows
time, date, number called and extension number
† Network Dependent. # 16 and 22 button display models only
Calling number display#
On external† and internal callers
A choice of four stylish handsets
Xen Topaz’s elegant sophisticated design delivers productivity and versatility to your work
environment. From the simplicity of a 16-button non-display telephone to the feature rich
22-button display with 64-button Console, standard intelligent features can help raise
productivity throughout your business.
Topaz Talk
Topaz Vision
16 and 22 button non-display
16 and 22 button display
• 6 or 12 buttons for phone lines and programs
• 6 or 12 buttons for phone lines and programs
• 360° call indicator
• 360° call indicator
• Dual-colour line keys indicating call status at a glance
• Dual-colour line keys indicating call status at a glance
• 10 additional programmable buttons
• 10 additional programmable buttons
(without BLF indication)
(with BLF indication)
• Height adjustment and wall mounting
• Height adjustment and wall mounting
• Intercom Talkback
• Full hands free operation
• Operator Console Connectivity
Feature List
Attendant Features
• Fixed Call Forward - Off Premise
• Voice Response System (VRS)
• Hands-Free Speakerphone
• Flexible Numbering Plan
- Automated Attendant
• Hands-Free Talkback
• 64 Button DSS Console
• Flexible Ringing Assignment
- Time, Date and Station
• Handset Mute
• Assigned Night Answer (ANA)
• Flexible Timeouts
Number Check
• Headset Operation
• Attendant Camp On
• Forced Intercom Ringing
- Fixed Messages
• Incoming Caller List
• Attendant Position
(Handsfree Answerback)
- General Messages
(Abandoned Call Display)
• Attendant Transfer
• Forced Trunk Disconnect
- Personal Greeting Message
• Last Number Redial Call List
• Automatic Hold
• Hold - Park Hold
- Park and Page
• Memo Dial
• Dial 9 For Attendant
• Hot Line (Ringdown)-Internal, External
- Voice Prompts
• Microphone Mute
• Split Hold
• Howler Tone
- Preamble Message
• Normal Hold/Exclusive Hold
(Line To Line Hold For Attendant)
• Intercom - Voice/Signal Call
• Voice Mail System (VMS)
• Off-Hook Signalling
• Internal Paging - All, Zone
- Answering Machine Emulation
• Prime Line Selection
System Features
• ISDN-BRI S - Point
- Conversation Recording
• Privacy On All Calls
• ISDN-BRI
- Message Notification
• Programmable Function Keys
• Abbreviated Dial/Name Registration
• Long Conversation Alarm
- Personal Automated Attendant
• Repeat Dial
• Abbreviated Dialling -
• Long Conversation Cutoff
- Voice Mail Messaging
• Ringing Line Preference
Common/Group/Personal
• Music On Hold
• Voice Mail Integration
• Saved Number Redial
• Account Code
• Night Service
• Web Programming
• Station Message Waiting
• Automatic Night Service
• PC Programming - Local, Remote
• Text Message -
• Automatic Daylight Savings Time
• Power Failure Transfer
With Busy Indication
• Automatic Route Selection (ARS)
Station Features
• Preamble Message
• Time And Date Display
• Automatic Trunk To Trunk Transfer
• Presented Calling party number
• 24 Button DLS console
• Trunk Name Display
• Battery Backup - System Clock
• Programming from Key-station
• Background Music
• Virtual Extension Key
• Behind PBX Operation
• Room Monitor
• Barge-In
• Voice Call Privacy Release
• Callback
• Secretary Call Pickup
• Busy Lamp Field on Key Telephone
• Volume Control
• Caller ID
• Secretary Call (Buzzer)
• Call Coverage Key
• Toll Restriction Override
• Caller ID Blocking
• Serial Call
• Call Forwarding - Device
• Caller ID For Single Line Telephone
• Single Line Telephone Support
- Off Premise
• Chain Dial
• Department Calling (Hunting)
- Text Message
• Class Of Service
• Department Group
- Park & Page
• Clear Down
• Station Message Detail
• Call Forwarding - Station
• Clock Alarm-1, Alarm-2
Recording (SMDR)
- Immediate
• Conference - Add On Conference
• Step Call
- Busy/No Answer
• Conference - Multi-Trunk
• System Alarms
- No Answer
• Cordless Telephone Connection
• System Data Up/Down Load
- Dual Ring
• Delayed Ringing
• Toll Restriction
- Follow Me
• Dial Block
• Toll Restriction Override
• Call Redirect
• Direct In Line (DIL)
• Traffic Management Reports (TMS)
• Call Timer
• Direct Inward Dial (DID)
• Transfer - Extension/Trunk
• Call Waiting
• Direct Inward System Access (DISA)
• Trunk Group
• Camp On - Extension
• Directed Call Pickup- Extension,Group
• Trunk Group Key
• Camp On - Trunk
• DISA- External Call Forward
• Trunk Loop Key
• Dial Number Preview
Setting By Remote
• Trunk Route Assignment
• Display - Recalled Number or Name
• Door Lock Release
• Universal Answer
• Display The Reason of Transfer
• Door Phone Call
• Universal Night Answer (UNA)
• Distinctive Ringing
• External Call forwarding for Doorphone
• Unsupervised Conference
• Do Not Disturb (DND)
• External MOH Control
• User Programming Capability
• Extension Trunk Access
• External Paging
NOTE: Features may vary based upon system and handset configuration. Some features may require the purchase of additional compatible equipment and maybe network dependent.
Get in touch
To find out more about the Xen Topaz and how NEC's powerful and
versatile technology platforms can help your business grow, please
contact NEC Business Solutions on 1800 036 136 or contact your
Authorised NEC Channel Partner
Each Xen Topaz Telephone System can be configured to suit your businesses requirements
and is fully installed and supported by our expert communications partners
System Capacities
Multiline Telephones
Standard
8
Total
24
Analogue Telephones
Standard
8
Total
24
64DSS Consoles
Optional
3
24DLS Consoles
Optional
24
Analogue Trunks
Standard
3
Total
9
Digital Trunks (BRI ISDN)
Optional
16
Music on Hold / Background Music
Standard
1
Total
2
External paging Zones
Standard
1
Total
3
Internal Paging Zones
Standard
8
Tone Detectors
Standard
16
(Caller ID, DTMF, Busy Tone)
Total
32
Conference Circuits
Standard
16
Total
32
Tenants (Department Groups)
Standard
32
Trunk Groups
Standard
25
Trunk Routing Table
Standard
25
Abbreviated Dialling Bins
Standard
2000
Abbreviated Dialling - Personal
Standard
20 / extension
Call Park Locations
Standard
64
Account Code Table Entries
Standard
2000
ARS Setting Table Entries
Standard
200
Operating Modes (Day, Night, etc)
Standard
8
Power Fail Transfer Ports
Standard
3
Virtual Extensions
Standard
50
Indial Table Entries (ISDN)
Optional
2000
Digital Voice Mail Boxes
Optional
300
Digital Voice Mail Ports
Optional
8
VRS Channels
Optional
16
Door Phones
Optional
2
Control Relays / Door Locks
Optional
2
RS - 232C Port
Optional
1
LAN Port
Optional
1
Battery Backup - System
Optional
1
Battery Backup - Memory / Clock
Standard
1
© 2004 NEC Business Solutions Ltd ABN 14 004 803 490 Version 1.0 08/04 Features and specifications are subject to change without notice.
Xen is a word and device trademark of NEC Business Solutions Ltd. Topaz is a word and device trademark of NEC Business Solutions Ltd.
