INTERNET SERVICE PROVIDERS (ISPs) PRODUCT ANNEX
INTERNET SERVICE PROVIDERS (ISPs)
PRODUCT ANNEX
The following terms and conditions, together with the Sprint Master Services Agreement or
Custom Service Agreement ("Agreement"), as applicable,, and the Sprint Internet and Intranet
Dedicated and Dial Services Product Annex, govern Sprint's provision of Sprint IP Services
(“Services”) to an Internet Service Provider ("ISP"). If a conflict exists between the Sprint
Standard Terms and Conditions for Communications Services, Agreement or Sprint Internet and
Intranet Dedicated and Dial Services Product Annex and these Terms and Conditions, these
Terms and Conditions will control.
Customer is considered an ISP if Sprint determines that Customer is using the Services to resell
Internet access, including the sale of dedicated Internet connections or SLIP/PPP dial-up
connections to others, as these require that an IP network, subnet, or host number be assigned to
the end-user. As an ISP, Customer must be Internet-knowledgeable and capable of independently
configuring TCP/IP communications, applications, and routing software in its local network
environments.
1. Connection Equipment. The equipment required for connection to the Services consists of
the following: IP Router, Channel Service Unit (CSU), Data Service Unit (DSU) or DS3-
DSU, and an Inverse Multiplexer (Required only for certain types of NxT1 access). Specific
requirements regarding connection equipment for ISPs are listed below:
1.1
The ISP may rent or purchase a router from Sprint, or may provide its own router.
1.2
The ISP or Sprint will install, maintain, configure, and manage the IP Router
hardware and software.
1.3
The ISP will configure its local network environment and applications. This includes,
but may not be limited to, installation and configuration of Internet servers for mail,
news, and the Domain Name System (DNS).
1.4
At the option of the ISP, either Sprint or the ISP will provide the CSU/DSU or DS3-
DSU. Sprint will always provide the Inverse Multiplexer.
1.5
If Sprint provides the CSU/DSU, then the service demarcation point is the CSU/DSU.
If the ISP provides the CSU/DSU, then the service demarcation point is the LEC-
provided Smartjack or equivalent at the ISP's location.
1.6
Sprint will maintain the Services under the Order, however the ISP will be
responsible for resolving problems which are isolated to the IP Router, CSU/DSU (if
provided by the ISP) or its local network environment and applications.
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2. Routing Configurations. The routing configuration supported by the Services is different
based on whether the ISP's network is single-homed (e.g. only one connection to the
Services) or multi-homed (e.g. more than one connection to the Services, or one connection
to the Services and an alternate connection to another entity providing access to the Internet).
2.1
If the ISP's network is single-homed, then Sprint will configure a fixed list of static
routes during service implementation to support routing of the ISP's network
number(s). The ISP will configure the proper static routes on the IP Router for
connection to the Services. Additionally, the ISP will configure the routing within its
local network environment.
2.2
If the ISP's network is multi-homed, then Sprint will configure dynamic routing
during service implementation to support routing of the ISP's network number(s).
This requires the ISP to have an Internet Autonomous System (AS) number (see
Section 3 below). Sprint will use Border Gateway Protocol Version 4 ("BGP-4")
dynamic routing protocol for multi-homed configurations. The ISP will configure
BGP-4 on the IP Router for connection to the Services. The ISP will configure the
routing within its local network environment.
2.3
Sprint reserves the right to configure dynamic routing for single-homed
configurations when routing changes are requested on a regular or frequent basis.
3. Internet Registrations. There are several registrations required for an Internet connection.
These include an Internet Network Number, an Internet Domain Name, and if applicable an
Autonomous System (AS) number (i.e. required for multi-homed environments only).
3.1
Internet Network Number (e.g. IP Addresses) Registration - Sprint will assign one or
more Class C Internet Network Numbers to the ISP during implementation of the
Services. When more than one Class C Internet Network Number is required, Sprint
will assign a block of contiguous Class C Internet Network Numbers, subject to
Sprint's then current address assignment policies. Sprint retains all ownership and any
other rights or interests in any IP Addresses assigned to the ISP in the course of
providing Services pursuant to this Agreement.
3.2
Domain Name Registration – The ISP is responsible for the registration of its domain
name, and for the registration of any of its customer’s domain names.
3.3
Autonomous System Number Registration - If the ISP needs to obtain an
Autonomous System (AS) number, it is the ISP’s responsibility.
4. Domain Name Service (DNS). Each user of the Services that registers an Internet domain
name must provide at least two name servers for the domain: a primary DNS, and a
secondary DNS for backup purposes. Requirements regarding DNS for ISPs are listed below:
4.1
The ISP will provide primary DNS for its own domain and primary DNS for each of
its customers' domains (if required).
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4.2
Sprint will provide secondary DNS for the ISP's domain only.
4.3
The ISP will provide secondary DNS for each of its customers' domains.
5. Trouble Reporting and Problem Resolution. Once the Services have been implemented,
the ISP will follow standard Sprint trouble reporting procedures. Sprint's Service
Management Center (SMC) is the ISP's single point of contact for resolving troubles with the
Services once initial implementation has been completed. Sprint's SMC is available twenty-
four hours per day, seven days per week. Specific restrictions regarding SMC support for
ISPs are listed below:
5.1
The ISP will resolve troubles within its local network and application environment.
The ISP will be responsible for all trouble resolution services to its own customers.
5.2
Sprint SMC will only accept trouble calls from the ISP. The SMC has no
responsibility for an ISP's customers, and will not accept calls from an ISP’s
customers. When the ISP places a trouble call to the SMC, the following information
must be provided:
A. Name and Telephone Number of the ISP
B. Name and Telephone Number of the ISP's affected customer
C. Hours of Availability
D. Name of person with the authority to close trouble ticket
E. Network Address of the IP Router experiencing trouble
F. IP Address of the IP Router experiencing trouble
G. Description of the trouble
6. Other Terms and Conditions.
6.1
Sprint’s relationship with the ISP does not constitute or create a joint venture, pooling
arrangement, partnership, agency or formal business organization of any kind. Sprint
and the ISP are independent contractors with each other for all purposes at all times
and neither party will act as or hold itself out as agent for the other or create or
attempt to create liabilities for the other party.
6.2
The Order is made solely for the benefit of the parties thereto and, except for
permitted successors and assigns, confers no rights, duties, powers or privileges to
any party who does not sign the order.
6.3
All customers of the ISP will look solely to the ISP for its remedies under its
agreement with ISP. The customers are not third party beneficiaries under any
agreement between Sprint and the ISP.
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6.4
Notwithstanding Sprint's provision of Services to an ISP for use by its customers, the
ISP will remain liable for its customer's compliance with all the terms and conditions
of the Services. Failure of an ISP customer to comply with the terms and conditions
of the Services will be deemed to be a breach by the ISP.
6.5
Failure of the ISP to comply with any of the terms of this Section will be deemed a
material breach of these terms and conditions and the Order.
6.6
Customer will not use Sprint’s name or marks in any print or online materials without
Sprint’s advance written consent.
6.7
Customer is solely responsible for billing and collecting payments from its endusers.
Failure of an enduser to pay Customer does not relieve Customer from its obligation
to pay Sprint in accordance with the terms of the Agreement.
6.8
Customer is responsible for its endusers’ compliance with Sprint’s Acceptable Use
Policy posted at www.sprint.net/abuse/html.
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